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How can we help?
Frequently Asked Questions
OPENING HOURS
What are your regular business hours?
All of our locations are open 7 days from 8am to 4pm.
What days of the year are your shops closed?
We are only closed on the following days: 4th of July, Thanksgiving Day, Christmas Day and New Year's Day.
COFFEE AND FOOD
Where do you source your coffee?
We source our coffee from different regions (primarly Guatemala, Peru and Ethiopia) and have a seasonal lineup of roasts available in our stores. All of our coffee is ethically sourced, from small shareholder farms and organically grown.
Is all of your food vegan?
Yes, all of our food is 100% vegan. We take great pride in developing all of our food items in-house and are commited to stock our menu with healthy and comforting food that is always made fresh!
Do you have gluten free items?
Yes. We have gluten free options in all of our locations. Please always advise staff of any food allergies. All items are prepared on shared equipment.
Where can I find your ingredients?
All of our menus list all ingredients other than the cooking oils and other spices. If our menu lists words like egg or other non-vegan terms, please rest assured: all of these items are a 100% vegan alternative. Please always advise staff of any food allergies.
ONLINE ORDERING
What ordering options do you offer?
You can order online right from the main menu of our website for pick-up. Please be advised that be we can not accommodate curbside pick-up. We also do not offer delivery options at this point.
ONLINE SHOP
What are your processing times?
We know what a difference fresh coffee makes, so we are always striving to get coffee shipped to our customers as soon as possible. Due to the nature of roasting coffee and the ever changing demand, our processing times may vary between 24 and 48 hours after the order is placed. For all Merch and Gear orders, we typically process these within 24 hours. Please keep in mind, that we do not ship on the weekends or holidays, which may add to your order processing time.
However, once your order is fulfilled, your tracking number should automatically populate to the Order History section of your account. If you do not have an account, you will still receive an email once the order is fulfilled and the tracking number has been generated.
SHIPPING AND RETURNS
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. Please see our complete Shipping Policy here.
Do you ship overseas?
No, at this point we only ship within the US.
What is the return and refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To initiate a return, please contact us at returns@projectcoffee.us with your order number.
Online Purchases
We will refund purchases made on projectcoffee.us within 30 days of your order date.
Cafe Purchases
Please feel free to submit a request to our Customer Support Team and we’d be happy to work with the Cafe Manager on your behalf.
To see what products are eligible for returns, visit our return policy here.
